tkabt Privacy Policy

1. Information Collection

We collect certain personal information for the purpose of registration and service delivery on tkabt. This information is used to improve your service experience and ensure a safe gaming environment.

1.1 Information You Provide

• Full name and date of birth (for age verification — service is available to users aged 21 and above only)
• Valid email address and login credentials
• National ID card or equivalent government document details for identity verification
• bKash, Nagad, Rocket, or Upay account details for financial transactions
• Communications submitted through support tickets and live chat

1.2 Automatically Collected Information

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Time spent on the site and pages visited
• Cookie and session data (see cookie policy below)
• Transaction history and gaming activity logs

2. Purpose of Data Use

tkabt uses collected information only for specific and legitimate purposes. We never sell your information to third parties.

• Account management: To handle registration, login, and account security.
• Financial transaction processing: To complete deposits and withdrawals successfully and to prevent fraud.
• Service improvement: To analyze user experience and further develop the platform.
• Customer support: To resolve issues through 24/7 live chat and email support.
• Legal compliance: To follow applicable laws and regulations and to implement responsible gaming policies.
• Communications: To send important updates, security alerts, and service-related notifications.
• Age verification: To ensure accounts belong only to individuals aged 21 or older.

3. Data Protection and Security

tkabt applies industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

• SSL encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Access control: Only authorized personnel can access your data, and only to the extent necessary.
• Regular security reviews: Our systems undergo regular security testing.
• Two-factor authentication: A two-step verification option is available for added security.

However, no method of data transmission over the internet or electronic storage is 100% secure. We make every effort, but we cannot guarantee perfect security.

4. Data Sharing and Third Parties

tkabt does not sell, rent, or exchange your personal information with third parties. However, limited data sharing may occur in the following circumstances:

4.1 Service Providers

Trusted third-party services may be used for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These parties receive only the information necessary for their specific service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the information that is legally required.

4.3 Fraud and Scam Prevention

Relevant information may be shared with the appropriate authorities when required for anti-money laundering (AML) and fraud prevention purposes.

5. Cookie Policy

tkabt uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and core functionality — these cannot be disabled.
• Functionality cookies: Save your language preferences and personalized settings.
• Analytics cookies: Used to analyze site usage and improve our services.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain site functions.

6. Data Retention Period

tkabt retains your personal information only for as long as necessary. The following policy is generally followed:

• Active accounts: For the entire duration that the account remains active.
• Closed accounts: For a defined period after account closure, as required by legal and regulatory obligations.
• Financial transaction records: For the period required under financial regulations.
• Support communications: For a defined period to ensure dispute resolution and service quality.

Once the retention period ends, your information is securely deleted or anonymized.

7. Your Rights

As a tkabt customer, you have certain important rights over your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information in your account be corrected.
• Right to deletion: In certain circumstances, you may request that your personal information be deleted — however, full deletion may not be possible where legal obligations exist.
• Right to restrict processing: In certain cases, you may request that the processing of your information be restricted.
• Right to object: You may opt out at any time to stop receiving marketing communications.
• Right to portability: In certain circumstances, you may request a copy of your information in a machine-readable format.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

8. Protection of Minors

tkabt strictly prohibits registration and use of its services by anyone under the age of 21. We do not knowingly collect personal information from minors.

If we learn that information from a minor was collected by mistake, we will immediately close the relevant account and delete that information.

If you believe a minor has opened an account, please notify us at [email protected].

9. International Data Transfers

tkabt may store or process data on servers outside Bangladesh. In such cases, we ensure that:

• Transferred data receives the same standard of security protection.
• Third-party service providers operate under strict data protection agreements.
• The applicable legal protections for international transfers are in place.

10. Changes to This Policy

tkabt may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address.
• Displaying a clear notice on the website.
• Showing an alert about the update when you log in.

Continued use of the site after changes have been made will be considered as your acceptance of the new policy. We therefore recommend reviewing this page periodically.

11. Payment Information Security

We take special precautions to protect your financial information. For transactions through bKash, Nagad, Rocket, and Upay:

• Payment information is processed directly through the secure gateway of the relevant mobile banking service.
• tkabt never stores your full mobile banking PIN or password.
• All transaction records are stored in encrypted form.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500, with processing typically completed within 5 to 30 minutes.
• An automatic alert system activates in the event of unusual transactions.

12. Responsible Gaming and Data

tkabt analyzes gaming activity data to ensure responsible gaming. This analysis is conducted entirely for the purpose of user protection:

• Analyzing gaming patterns to identify problematic behavior.
• Providing the option for self-exclusion or setting limits when needed.
• Providing information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.